“Chat, Learn & Invest Online” Website Development For Axis Mutual Fund Team
Axis Mutual Fund Website set a platform for the MF team to connect easily with their customers the smart way. The website developed includes an interface for user to connect with the customer support team, a control panel for Axis MF team to manage the calls, call history and have a detailed overview of what is happening with the customer management team.
- Dashboard: lists statistics like number of team leaders, number of Customer Care Executives (CCEs), number of customers, number of calls made, etc.
- Team Leaders List: showcases list of team leaders with their full details, list of assigned CCEs, etc.
- CCE List: enables admin to edit, add and delete CCEs. The list showcases the complete details of CCEs including their reporting team leader.
- Video Calls: enable CCEs to schedule and make calls with customers. Video call option even enable CCEs to attend to all customer support calls.