How virtual employee assistants will take over in 2021?

  • ML
  • 2 MIN READ
Prasobh V Nair Chief Technology Officer
Virtual Assistant

We are currently living in an age that sees dramatic changes in our daily lives, brought on by fast advances in technology. The change that occurred in the last decades and which we are undergoing right now in our private and public life will change the landscape of things forever. These changes usually start with small things, but once they take root, they progress in an incredibly fast way and bring us to reality we did not imagine. One such technologies that already have limited use and will, according to all predictions, have a great impact on our work life is virtual assistants. Such application as Amazon’s Alexa is a prime example of this. Even though it is widely available for the consumers, their uses are set to dramatically rise in the work environment. Right now only 2 percent of the digital workers are using the potential available from these appliances, but as technology progresses this number is predicted to rise to 25 percent by the year 2021. At present their uses are limited to arranging and scheduling a meeting and helping engineers by providing useful information on the spot. But the capabilities of the system are not limited to this and will expand significantly as competition is this sector begins to steam up.

What future holds for virtual assistants?

One of the prime factors that will ensure the development of this technology, is now available and democratic it has become. Machine learning is one of the hottest topics at the moment and will inevitably lead to the creation of true artificial intelligence in the future. Something that will impact everyone living on this planet. Virtual assistants are the precursors of things to come.

At the moment the most popular types of virtual assistants include virtual customer assistants, virtual personal assistants and virtual employee assistants. Most of them are text based systems, but with the popularity of Amazon’s Alexa, this will likely change in the near future.

The uses of virtual assistants are manifold already. For example, the healthcare system sees wide benefits stemming from them. Especially in cases where care for the elderly is involved. Diagnosis patient from remote locations is something they are also looking into.

From more commercial use you can look into Hotel services. Where virtual assistants are used in order to minimize time spent on checkout procedures or monitoring the situation in the room.

Summary

Virtual assistants are set to simplify our work life. They will save us time and therefore money by eliminating the need to perform manual task daily, which don’t require much thought. But it holds much greater potential. By having voice-controlled portable virtual assistance, we will constantly have a great source of information by our side. Engineers, IT worker and technical field will benefit greatly by having an assistant to fall back on if their memory fails or they encounter something they don’t know how to deal with. The remote monitoring of health and diagnostic will help us resolve issues without a need to book a meeting with the doctor. But if you will need to book that meeting, you will have a virtual assistant to save you that hassle.

Published: Apr 30,2019 11:40:00 AM IST
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