Remote visual assistance ushers in a new era of customer support

28/09/2021 20mins
Ashna Sunny


Interactions with customer support agents can get annoying. Courtesy: massive gaps in communication. But, it doesn't have to be so. Today, technology is no longer what it used to be and it has solutions to the most complicated problems.

Presenting TechSee Live Contact Centers.

TechSee Live’s offerings focus on helping businesses with their operational challenges and they’ve now developed a visual assistance platform for customer care centers by combining AI and AR. This tool enables agents to provide real-time live video support to customers. All customers need to use is a camera-enabled device to show the issue to the customer support agent. 

Once the customer clicks the link TechSee Live sends to their number, they’ll instantly be connected to the agent via a web browser. The agent then sees the issue and quickly addresses it using an AR tool (by screen sharing feature). 

One of their best features is the automated customer assistance with AI. Learning from every customer interaction, TechSee Live’s virtual agent learns using deep learning computer vision algorithm to automatically recognize objects and images. It then associates them with common issues and resolutions. This feature makes the agents’ jobs a whole lot easier.

TechSee Live Contact Centers guarantee customers of great customer service experiences empowering agents to be more successful.



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