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The client is a world leader in marine, energy and certification. They have developed an IoT solution which has different use cases catering to Shipping and Energy. They were looking for partners to provide deployment, configuration and L1,L2 support.
Focaloid assigned a team of 12 member support team to provide support. The team was provided an initial 4 week period of trainings and shadowing after which they were able to independently handle tickets. Gradually the team has expanded and provide support to additional product lines and services. The team works central european hours and provides support over phone and web. Currently the entire Maritime product deployment, configuration and support is handled from Focaloid