This privacy statement describes how Focaloid Technologies Private Limited (We/Company/Our) collects and uses the personal information you provide while accessing the website www.focaloid.com. This privacy policy governs you accessing this Website. The person accessing the Website is referred to as “You/User”. Your further access to this Website confirms your acceptance to the Privacy Policy.

By using accessing or interacting with our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect sensitive personal data or information (‘SPDI’) as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. This includes passwords, financial information, physical/mental health condition, sexual orientation, medical records/history, biometric information, etc

We may collect the following types of information:

• Name, email address, phone number, and other contact information when you fill out forms or communicate with us.
• Information about your device, browser, IP address, and usage patterns on our website. This may include cookies and similar technologies to improve user experience.
• If you’re a client, we may collect business-related data such as company name, job title, and related contact details.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services.
• To communicate with you about updates, offers, and new services.
• To respond to your inquiries and provide customer support.
• To analyze and enhance website performance, functionality, and security.
• To comply with legal obligations and enforce our terms of service.

3. How We Protect Your Information

We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, firewalls, and secure servers. While we strive to protect your data, no method of transmission over the internet is 100% secure. We retain personal information, including SPDI, only as long as necessary to fulfil the purpose for which it is collected or as required under applicable laws. Information that is no longer required will be securely deleted or anonymized periodically.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors who assist us in providing our services, such as hosting providers or email marketing platforms.
• Legal Requirements: We may disclose your information when required by law, to comply with legal obligations, or in response to valid requests by public authorities.

By accessing or using our website, submitting information through our forms, or otherwise interacting with the Website, you expressly agree and provide your free, informed, and explicit consent to the Company to collect, use, store, process, and transfer your personal data, including any Sensitive Personal Data or Information (as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011), solely for the purposes outlined in this Privacy Policy.

You understand and agree that such consent is voluntarily given and is necessary for us to provide you with our services. You also acknowledge that you have the right to withdraw your consent at any time by contacting us at [connect@focaloid.com], although such withdrawal may impact your ability to use certain features or services.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies allow us to:

• Analyze site traffic and trends.
• Customize content and ads based on your preferences.
• Monitor the effectiveness of our marketing efforts.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.

6. Your Choices and Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to certain legal exceptions.
• Opt-Out: Unsubscribe from marketing communications by following the unsubscribe link in our emails or contacting us directly.
• Data Portability: Request a transferable copy of your personal information.

To make any of these requests, email us at connect@focaloid.com.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the content, privacy policies, or practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected information from a child, we will take steps to delete such information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly.

10. Grievance officer

In accordance with Rule 5(9) of the Information Technology (SPDI) Rules, 2011 and Rule 3(2) of the Intermediary Guidelines, 2021, the contact details of our Grievance Officer are as follows:

Email: findus@focaloid.com

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

11. Governing Law:

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising in relation to this Policy or the handling of your personal information shall be subject to the exclusive jurisdiction of the courts located in Ernakulam, Kerala, India.

11. Indemnity and Limitation of Liability:

You agree to indemnify, defend, and hold harmless Focaloid Technologies, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your violation of this Privacy Policy; (ii) your misuse or unauthorized use of our services; (Iii) your submission of inaccurate or unlawful information; or (iv) any infringement of a third party’s rights, including intellectual property and privacy rights.

This indemnity obligation shall survive the termination of your relationship with the Company and your use of the website or services.

To the fullest extent permitted by applicable law, Company shall not be liable for any indirect, incidental, consequential, special, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or in connection with your access to or use of our website, services, or this Privacy Policy. Notwithstanding anything to the contrary, our total liability for any claims arising under this Policy shall not exceed INR 10,000 (Indian Rupees Ten Thousand only).